FAQ - General Frequently asked questions from promoters
A small selection of frequently asked questions is listed here. For further questions just e-mail or call us.
In order to keep the ticket presale attractive for clubs and smaller events the fee for tickets up to 10 euros are only 0.99 euros (including payment and system fees). For tickets over 10 euros we are currently charging 0.99 euros + 5% (including payment and system fees). The fees are usually paid by the ticket buyer and come on top of the ticket price. The pricing is flexibly designed and also kickbacks can be agreed.
No. With our free app for Iphone and Android smartphones, the admission control becomes a breeze. As many smartphones as necessary can be used per event (even on short notice on site). The data comparison is done online. For larger events, we have a comfortable offline server solution for you that works independently of electricity and mobile data networks.
Download the Diginights Ticketscan APP at: Google Playstore | App Store
We offer the following international payment methods in cooperation with PayPal Plus:
- SEPA direct debit
- Credit card
All payment transactions are automated and the tickets will be sent after payment has been received. You have no effort with the handling of payments. The buyers don’t need a Paypal account for the payment!
The synchronization of the smartphones is done via QR code valid only for one event. Once the event is over, the code loses its validity and no further access is possible. So you don’t have to worry in case you have to hire additional staff at the entrance on short notice using their private smartphones.
In this case we have an offline server solution ready for you which creates a local WLAN. All smartphones will be synchronized on this server.
Our product will convince you, that’s why we don’t need to work with contract durations or exclusivity agreements.
You simply have to upload your event on diginights.com. For the first pre-sale, we will have to activate your pre-sale account manually. After that you will be able to set up the ticket pre-sales within a minute for any event you upload to the platform.
Yes, with each event uploaded to our platform there appears a guest list handling feature next to it providing a classic guest list tool. Or, in your ticket administration backend you can issue and send as many free (entry) tickets as needed to friends, artists or press - using this service is free of charge for you.
All buyer details are yours and are always available in the backend. They can be downloaded as a CSV file and also used for marketing purposes.
Our full service agency can do a lot for you and your event. Whether it is a fully automated event website, or your online marketing with targeted campaigns, re-targeting and conversion tracking. Our team of experts is at your disposal! Just contact us via the contact form - we look forward to hearing from you
Due to our collaborations with several international event organizers as well as running the platforms festivaltickets.de and ibizatickets.com, we have sold tickets to customers in over 70 countries within the last 12 months. Our support is currently available in German, English and Spanish. Diginights as well as the Ticketshop are currently online in 5 languages. Further languages can be implemented at any time within a few days. Just let us know what you need.
Currently we have several admission handling solutions.
For smaller events: The free smartphone app solution for Iphone and Android smartphones makes the admission control a breeze. As many smartphones as needed can be used per event (easy & quick set up via QR code, even possible at short notice on site). The data comparison is done online.
For large events and festivals: Local offline (server) systems, to which any number of scanners can be connected - all scan devices are immediately synchronized offline with the server system. Also several admission points are no problem. With our turnstiles we automate the admission at big events and festivals. Same as at the airport, ticket codes are scanned, verified and the hub is released. A supervisor for the entry management can be provided at any time. Also the systems will be provided (free of charge) if needed.
Yes, you can create and send any number of tickets for free. Quotas for partners or promoters can be specified and provided
For events with 1000+ sold tickets you have direct contact to one of our supervisors who takes care of all your concerns and questions. If necessary, we will send the supervisor to your event free of charge, so you can be sure that everything is running smoothly and you do not have to worry about the ticketing at the entrance.
You can manage everything in your backend of our system and import or export all ticket codes, buyer data, etc. Interfaces can be adapted to your system if required.
All processes in our system are fully automated. So you don’t have to worry about payments or ticket deliveries. This gives you more time to take care of promotion and organization of your event. The dispatch of tickets will only be triggered after the verification of the payment, which happens during the order process. This way, payment failures are reduced to an absolute minimum.
Payments will be automatically processed and paid out 3 days after the event in order to be able to handle possible disputes with customers, or to manage refunds and cancellations. For bigger events other payout terms as well as down payments during the presale period can be agreed.
No, of course not. The Diginights Ticketscan APP only shows whether a ticket is valid or not. If a ticket is not valid the Ticketscan APP indicates the reason i.e. Ticketcode has been scanned already, or, payment has been canceled etc.